Terms and Conditions
Last updated: 3/02/2026
1. Appointments & Bookings
All appointments are subject to availability.
Appointments may be booked online, by phone, or in person.
Clients must arrive on time. Late arrival may result in reduced treatment time or cancellation.
2. Cancellations & No-Shows
A minimum of 48 hours’ notice is required to cancel or reschedule an appointment.
Cancellations made outside this notice period may be charged a percentage 50% or full treatment cost.
Failure to attend an appointment without notice (“no-show”) will result in a full charge.
3. Deposits
Certain treatments require a non-refundable deposit to secure the booking.
Deposits are deducted from the total cost of the treatment.
Deposits are forfeited if cancellation terms are not met.
4. Late Arrivals
Late arrivals may result in reduced treatment time to avoid delays to other clients.
If you arrive more than 10–15 minutes late, your appointment may be cancelled and charged.
5. Payments & Pricing
Payment is due at the time of treatment unless otherwise agreed.
We accept [cash / card / online payments].
Prices are subject to change without prior notice.
6. Refunds & Complaints
We do not offer refunds on completed treatments.
If you are unhappy with a service, please notify us during or within 24 hours of your appointment so we can resolve the issue.
Retail products may be exchanged or refunded within 7 days, provided they are unopened and in original condition.
7. Medical Conditions & Client Responsibility
Clients must disclose all medical conditions, allergies, medications, recent treatments, and skin conditions prior to treatment.
Failure to disclose relevant information may result in adverse reactions, for which the salon is not liable.
We reserve the right to refuse treatment if we believe it is unsafe or unsuitable.
8. Patch Testing
Patch tests are required 48 hours before certain treatments, including lash tinting and some advanced skin treatments.
Failure to attend a required patch test may result in treatment refusal and cancellation charges.
9. Lash Tinting
A patch test is mandatory prior to lash tinting treatments.
Results vary depending on hair type, lifestyle, and aftercare.
We are not responsible for reactions where patch test or aftercare advice has not been followed.
10. Gel Nails
Gel nail results and longevity vary depending on lifestyle and aftercare.
We are not responsible for lifting, breakage, or damage caused by misuse, picking, biting, or normal wear and tear.
Gel nail treatments are not suitable for clients with fungal infections, open wounds, or nail disorders.
Removal of gel nails applied elsewhere may incur an additional charge.
Issues must be reported within 48 hours to be considered for repair.
11. Advanced Skin Treatments (General)
Advanced skin treatments include but are not limited to:
Dermal Needling (Microneedling)
Dermaplaning
LED Light Therapy
Chemical Peels
A full consultation is required prior to all advanced treatments.
Results vary, and multiple sessions may be required.
Clients must follow all pre- and post-treatment instructions.
Dermal Needling (Microneedling)
Temporary redness, sensitivity, dryness, or mild swelling may occur.
Not suitable for clients who are pregnant, have active acne, skin infections, or certain medical conditions.
Strict aftercare must be followed to minimise risks.
Dermaplaning
Dermaplaning removes dead skin and vellus hair; hair does not grow back thicker or darker.
Mild redness or sensitivity may occur.
Not suitable for inflamed acne or open lesions.
LED Light Therapy
LED therapy is non-invasive, and results are cumulative.
Results are not guaranteed.
Not suitable for clients with light sensitivity disorders or those using photosensitising medications.
Chemical Peels
Chemical peels may cause redness, peeling, dryness, or irritation.
Clients must avoid sun exposure, active skincare ingredients, and certain treatments before and after treatment.
Patch testing may be required.
12. Results Disclaimer
Individual results vary and cannot be guaranteed.
No refunds are given due to dissatisfaction with results where treatments have been correctly performed, and aftercare has been provided.
13. Children & Guests
Individual results vary and cannot be guaranteed.
No refunds are given due to dissatisfaction with results where treatments have been correctly performed, and aftercare has been provided.
14. Personal Belongings
We are not responsible for loss or damage to personal items brought into the salon.
15. Right to Refuse Service
We reserve the right to refuse or discontinue treatment if it is unsafe, inappropriate, or if a client behaves in a disrespectful or abusive manner.
16. Gift Vouchers
Gift vouchers are non-refundable and cannot be exchanged for cash.
Vouchers must be redeemed before their expiry date.
Lost or stolen vouchers cannot be replaced.
17. Privacy
All personal data is handled in accordance with our Privacy Policy.
18. Changes to Terms & Conditions
We reserve the right to update these Terms & Conditions at any time.
The most recent version will be available in-salon and/or on our website.
